Shipping policy
Shipping Policy
Last Updated: 28 October 2026
Thank you for shopping at Japanese TCG Supply. This policy outlines our shipping procedures, rates, timelines and responsibilities. Please review it carefully.
1. Order Handling Time
All orders are handled within 1–2 business days (Monday to Friday, excluding UK public holidays) after payment confirmation.
- What is handling time? This is the time required to pick, prepare and pack your order securely. For high-value singles or large orders, this includes extra protective packing.
- Potential delays: During major product releases, promotional sales or peak periods (e.g. holidays), handling may extend to 3–5 business days. We will email you if a significant delay is expected.
- Pre-orders: Pre-ordered items ship on or immediately after the official release date. Handling time begins from that date.
2. Shipping Destinations & Carriers
We ship from the UK to the United Kingdom and to the countries listed under International Shipping below. If your country is not listed, it will not be available at checkout — please contact us and we will see what we can do.
- Primary carrier: Royal Mail (UK & international).
- Premium/heavy orders: DHL, DPD or UPS may be used for higher-value or heavier parcels and express services.
- Restrictions: We do not ship to countries under UK or international trade sanctions, and we reserve the right to cancel orders to regions where reliable delivery cannot be guaranteed.
3. Shipping Rates & Estimated Delivery Times
Shipping is calculated at checkout from the total weight of your order. Delivery estimates begin from the dispatch date, are provided by the carrier, and are not guaranteed. They do not include handling time.
United Kingdom (Domestic)
| Method | Order weight | Price | Estimated delivery |
|---|---|---|---|
| Standard | Up to 5 lb (approx. 2.3 kg) | FREE | 3–5 business days |
| Express | Up to 5 lb (approx. 2.3 kg) | £4.99 | 1–2 business days |
| Express | 5–22 lb (approx. 2.3–10 kg) | £12.00 | 1–2 business days |
| Express | Over 22 lb (approx. 10 kg) | £20.00 | 1–2 business days |
Orders placed before 1 PM UK time on a business day are eligible for same-day dispatch.
International
| Method | Order weight | Price | Estimated delivery |
|---|---|---|---|
| Standard International | Up to 5 lb (approx. 2.3 kg) | £30.00 | 3–5 business days |
| Standard International | 5–10 lb (approx. 2.3–4.5 kg) | £50.00 | 3–5 business days |
| Standard International | 10–18 lb (approx. 4.5–8.2 kg) | £75.00 | 3–5 business days |
| Standard International | 18–26 lb (approx. 8.2–11.8 kg) | £100.00 | 3–5 business days |
| Standard International | 26–50 lb (approx. 11.8–22.7 kg) | £200.00 | 3–5 business days |
Orders over 50 lb (approx. 22.7 kg), such as multiple sealed cases, cannot be checked out online. Please email us for a shipping quote.
International delivery times can be longer than estimated where customs clearance is involved.
Countries we ship to internationally:
- Europe (EU): Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
- Europe (non-EU): Norway, Switzerland.
- Americas: Canada, United States.
- Asia-Pacific & Middle East: Australia, Hong Kong, Israel, Malaysia, New Zealand, Singapore, South Korea, United Arab Emirates.
4. Order Tracking & Dispatch
You will receive a "Your Order Has Shipped" email once your parcel is handed to the carrier. This email contains:
- Your tracking number.
- A direct link to the carrier's tracking page.
You can also view tracking information by logging into your account on our website.
5. Import Taxes, Duties & Customs (International Orders)
- Customer responsibility: For orders shipped outside the United Kingdom, you are responsible for all import taxes, customs duties and brokerage fees charged by your country.
- Declaration: We are legally required to declare the full commercial value of the contents on the customs form. We cannot mark items as "gifts" or understate their value.
- Advice: Please contact your local customs authority to understand potential charges before ordering.
6. Lost, Stolen or Damaged Packages
- "Delivered" packages: If tracking shows your parcel as delivered but you have not received it, please check with neighbours, your building's reception and your local post office, then contact us so we can raise it with the carrier.
- Lost in transit: If tracking shows no progress for an extended period (e.g. 10+ business days for international), contact us at support@japanesetcgsupply.co.uk and we will open a trace with the carrier.
-
Damaged items: Please inspect your package as soon as it arrives. If the contents are damaged, contact us within 48 hours at support@japanesetcgsupply.co.uk with clear photographs of:
- The external shipping box/packaging.
- The internal packing materials.
- The damaged product(s).
7. Shipping Address Accuracy & Changes
- Your responsibility: Please provide a complete and accurate shipping address at checkout. We are not responsible for orders lost, returned or delayed due to an incorrect address.
- Address changes: If you need to change your address, email us immediately at support@japanesetcgsupply.co.uk. If your order has not yet been dispatched, we will update it. We cannot change the address or redirect a parcel once it has been dispatched.
8. Returns Shipping Address
Please do not send returns to our business address. All returns must be pre-authorised. Once a return is approved, we will provide a returns address and instructions. Unauthorised returns sent to our business address may be refused or significantly delayed.
Our business address (not for returns):
Japanese TCG Supply
20 Wenlock Road, London, N1 7GU
United Kingdom
9. Contact Us
For any shipping-related questions, contact our support team:
- Email: support@japanesetcgsupply.co.uk
- Response time: We aim to respond to all enquiries within 24 hours on business days.